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Is trust in a legacy brand worth more to customers than the service and convenience of a more agile market entrant? Rarely.
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A year ago this week I was delivering the keynote speech at the Future Money conference […]
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No technological medium, however powerful, can yet match the unbeatable bandwidth of being there and experiencing something with all your senses.
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Last week I was the target of the infamous ‘Windows tech support’ scam. It wasn’t […]
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Do you run a happy ship? Does everyone in your organisation sing from the same […]
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When politicians talk about a ‘knowledge economy’, it sounds like information is gold. A durable […]
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How do you use Twitter’s ‘favorite’ button? Twitter itself suggests a couple of ways that […]
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The future of money sees complexity fall away, eroded by the friction inherent in the system, washed away by waves of innovation.
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Ah those wonderful binary choices born of radio phone-ins. I spent this morning defending social […]
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The banks hold positions of power in our society and our economies. They’re too big to fail in one go, but they are susceptible to many smaller losses.
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