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When it comes to our banking interactions, there is good friction and there is bad friction. Eliminate the good friction and you risk customer loyalty.
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Apple’s big name content signings have caught all the headlines, but its move into curation is much more important for the future of TV
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The goal for the web is to create a single source of knowledge accessible to all humanity. Every attempt to splinter it undermines this goal. We have a choice to make.
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Travel shows us how differently change affects different markets. There is no single future, everyone is touched differently by waves of change
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The Luddites smashed machines they could see that were taking their jobs. How will the new Luddites rage against invisible, ephemeral machines?
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We have far too many channels of communication today to be productive. Something has to change to give us back control of our conversations.
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Simplicity is hard. That’s why it is valuable. I am subject to one criticism more […]
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With the exception of the occasional pub quiz polymath, most of us have our specialist […]
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Technology failures are almost always human failures when you examine the detail. Technology allows us to do more and shouldn’t take the blame.
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Cash usage is declining at an incredible rate. What will future payments look like? Frictionless, automatic, and based on implied consent.
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